Feuerhand Help Center

<p>Is something missing from your order? For very large products (tripod, cool box, Dutch Oven) it can happen that we send goods in several shipments. Please check your order confirmation or the tracking links sent by the shipping service provider. Another parcel may already be on its way to you. Even if there is no further tracking number, this does not mean that a parcel is not still on its way, sometimes the division of the consignments and the allocation of the shipment tracking does not work completely. Please wait another 1-2 working days. If nothing has arrived, please contact our customer service at info@petromax.de with your order number and the missing product.</p>

Is something missing from your order? For very large products (tripod, cool box, Dutch Oven) it can happen that we send goods in several shipments. Please check your order confirmation or the tracking links sent by the shipping service provider. Anot

My package has not arrived in full

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My parcel arrived damaged

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About Petromax

Are the Petromax products also independently tested?

How do I use my Petromax products correctly?

How do I care for my Petromax products properly?

How do I use the care paste for cast and wrought iron?

Cleaning Loden: How do I care for Petromax Loden properly?

Do Petromax cast iron products have to be baked?

Can I send my Petromax lamp or other products for repair?

Can I sell one of my old Petromax lamps or other products with you?

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My package has not arrived in fullUpdated 4 months ago