Your order

Where is my order?

In your shipping confirmation you will find a link to track your parcel. As soon as there is news about the progress of your parcel, we will inform you by e-mail. Shipping with DHL takes an average of 1-2 working days within Germany. Deliveries abroa

According to DHL, the parcel has been returned to you, what now?

If DHL is unable to deliver your parcel or if the storage period is exceeded and the parcel is returned to us, please contact us by email at [email protected]

What do I do if I want to complain about my product?

If a product is not to your satisfaction and you would like to contact us to resolve a possible problem or complain about the product, the best way to proceed is as follows: Always send your request by email to [email protected] and send us the pro

My parcel arrived damaged

In general, the shipping service provider handles our parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If goods have been damaged in your delivery or have been lost due to damage, we will of course

My package has not arrived in full

Is something missing from your order? For very large products (tripod, cool box, Dutch Oven) it can happen that we send goods in several shipments. Please check your order confirmation or the tracking links sent by the shipping service provider. Anot