What do I do if I want to complain about my product?Updated 4 months ago

If a product is not to your satisfaction and you would like to contact us to resolve a possible problem or complain about the product, the best way to proceed is as follows: Always send your request by email to [email protected] and send us the proof of purchase, pictures or videos of the product and your full contact details. You can be sure that we will process your email promptly. If it takes a little longer, there is an increased volume of inquiries in the service area.

Please avoid writing a second e-mail about the same issue or leaving an additional message on the answering machine. This increases the volume of work in the service area. Your satisfaction is our top priority, which is why we guarantee to be there for you and your request as quickly as possible.