Feuerhand Help Center

In general, the shipping service provider handles our parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If goods have been damaged in your delivery or have been lost due to damage, we will of course be happy to replace them.Please send us pictures of the box, the shipping label on the parcel and the damaged product to info@petromax.de. Your request will be processed as quickly as possible.IMPORTANT: please do not throw away the package or product for the time being. It could be that the shipping service provider still needs the package for an internal investigation.

In general, the shipping service provider handles our parcels very carefully. Nevertheless, it can happen from time to time that a parcel arrives damaged. If goods have been damaged in your delivery or have been lost due to damage, we will of course

My parcel arrived damaged

Your order

Where is my order?

According to DHL, the parcel has been returned to you, what now?

What do I do if I want to complain about my product?

My package has not arrived in full

Where is my order? copy

Where can I buy Petromax products, accessories or spare parts?

Where is Petromax manufactured?

Do you have a factory outlet?

Do you offer factory tours?

How can I become a Petromax dealer of yours?

How can I as a blogger, video blogger or organizer be supported or sponsored by Petromax?

About Petromax

Are the Petromax products also independently tested?

How do I use my Petromax products correctly?

How do I care for my Petromax products properly?

How do I use the care paste for cast and wrought iron?

Cleaning Loden: How do I care for Petromax Loden properly?

Do Petromax cast iron products have to be baked?

Can I send my Petromax lamp or other products for repair?

Can I sell one of my old Petromax lamps or other products with you?

Our products

My parcel arrived damagedUpdated 4 months ago